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We cannot change address information after we receive your payment - especially after the item has already shipped. Please be sure your "ship to" address is where you want it to go. If you are planning a move, please e-mail us for estimated delivery date and please specify your request. Any packages that are returned due to non-delivery will fall under our normal return policy: any and all shipping charges incurred and a 30% re-stocking fee.
We do not ship to: Alaska, Hawaii, APO/FPO or Po Boxes.
DAMAGE??????
Damage or Defective? Shipping damage does happen from time to time. It is your responsibility to report damage, shortage or discrepancies. Please examine your item upon delivery.
- - GROUND SHIPPED ITEMS - -
Carton's received with minimal damage or Concealed Damage
If you receive your product and the box looks a little beat-up, don't worry. Any damage visible or concealed in the carton can be dealt with. You will need to identify the damaged parts by referencing the part number and description in the assembly instructions. We recognize getting you a replacement part is a priority. All parts orders will be processed within 3 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days after shipment.
Carton's received with excessive damage
If you receive your product with excessive carton damage (greater than 30% of the parts damaged) please contact us for assistance. We will quickly determine the extent of the damage, and supply replacement parts, or at our discretion call UPS and arrange for a replacement. All parts orders will be processed within 3 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days after shipment.
Refusing a delivery
DO NOT refuse delivery or send back product(s) without first getting a Return Authorization (RA#) from us. If you do not follow this procedure when returning an item, you will likely encounter difficulty with replacements or credits.
We cannot be held responsible for any delivery companies damage or where they may leave your item if you are not present for the delivery. Most delivery companies leave the item by the front/side/back door and most try to keep the package "hidden" so there is little chance the item gets stolen. If your item is left and the package is stolen, you MUST call the delivery company to report this and we also recommend you call your local police department. If there is concealed damage you must notify us within 5 business days of receipt. Any claims made after that time will not be honored. You MUST retain all original packaging until we advise if your damaged item will be picked up for return or if you will be able to dispose of the item. The delivery company may need to inspect the item and packaging. In the event the manufacturer requests a pick up of the damaged item, it will not be accepted for return unless it is repackaged in its original packaging. Depending on the severity of the damage, you will either be sent replacement parts or an entire new item at the manufacturers' discretion at no additional charge. In the event you are not willing to accept a replacement, your order will be handled in the same fashion as a general return. If multiple delivery attempt are made by the delivery company and the package(s) are returned to sender, you will be responsible for any and all shipping/handling charges plus the normal 30% re-stocking fee. We try very hard to avoid sending you a defective or wrong item and we realize it costs you time and money to return a product. However, just as a major retailer such as Wal-mart does not give you gas money when you return a product we cannot absorb the cost of shipping the product back to us, it is effectively a cost of convenience. We will however absorb the cost of resending the exchange back to you.
- - FREIGHT (TRUCK) SHIPPED ITEMS - -
We do not accept ANY returns on freight shipped items. Ground Shipping Items policy applies and also:
Please examine your item upon delivery. If your order arrives with visible damage to your product, please refuse the delivery of the damaged ones (accept any other boxes in the order that aren't damaged). PLEASE NOTE THE DAMAGE WITH THE DELIVERY COMPANY - ON THE RECEIPT. If the box has some damage, but no visible damage to the product at that time, please write "Possible Concealed Damage" on the delivery receipt. If you do not note any damage with the delivery company, we will not be able to assist you with any damage claims. Keep the Bill of Lading (receipt) for future use.
RETURNS
We understand that circumstances do arise and will work with you on returning your item, as long as the item is in NEW condition as it was sent to you. We do not accept returns on used items or partially assembled items. All returned items must be new in the original packaging. There will be a 30% re-stocking fee when returning items. The re-stocking fee is based on the manufacturers' policies on returns. Shipping charges will not be refunded - either way (that means outgoing & return) Since we do offer free shipping on all of our items, the original shipping costs to ship the item (s) to you will be deducted from your refund amount. Your package must have a RA# on the package and your package will be inspected upon arrival. Any returned item must be received within 14 days of your initial delivery. All returns must be insured and sent by a traceable carrier such as UPS/FedEx. All credit cards will be refunded upon receipt and inspection of the merchandise returned to the manufacturer. Please allow one or two billing cycles for your credit to appear. Refusing free replacement parts is considered buyers remorse and the return will fall under our regular return policy. The same goes for "changing your mind" or "I don't like the quality". We encourage all of our customers to ask questions about an item before bidding - we will always give an honest answer. We STRONGLY recommend that you fully insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Shop It All Store shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from the warehouse will be paid by you, the customer, and is non-refundable. At our discretion Shop It All Store may reimburse shipping charges related to the exchange of defective products. If product is not defective upon return to our warehouse, our normal return policy applies. Shipping insurance must have been purchased or included in the shipping prices for validation.
Please be careful when ordering furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging & unopened. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
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